Jane App
| Status | Kind | How you connect |
|---|---|---|
| Coming soon | Clinics and wellness | One click: approve bubbl3 on Jane App's own page |
Jane App isn't offered yet. This page says what it will do and what you can use meanwhile: a Lead URL, or Zapier, Make or n8n.
What it does
A Jane App connection is coming soon, for physio, chiropractic, mental health and allied health clinics: new bookings in for reminders and follow-up, under the same minimum patient details rule as bubbl3's other healthcare connections.
What's needed first: Jane has no open API. Its integrations are an approval-based partner programme, so bubbl3 needs Jane's approval before it can build the connection.
Setup
Not available yet. The tile in Settings, Integrations says "Coming soon".
Disconnect
Nothing to disconnect yet.
Data shared
None until it's built. When it is, bubbl3 will keep only the minimum patient details below.
Patient data
Jane App can hold patient health information, so bubbl3 keeps only the minimum from its records: name, phone, email, consent and appointment time. Every other field, such as notes, dates of birth, insurance or health details, is dropped before anything is saved, and message templates can't use clinical fields.
Need another field? It takes bubbl3's HIPAA add-on and a signed business associate agreement. Contact bubbl3 support: bubbl3's staff add the field to your connection, the addition is recorded in your audit log, and the field is kept on the contact where message templates can't use it.
Scopes and permissions
None yet.
Events
None yet.
Sending rules that still apply
Jane App never texts anyone itself. What it sends bubbl3 can start the lead source's workflow, and every workflow text goes through the same checks as a text you send from bubbl3. Nothing in Jane App can turn them off.
- Consent. When you connect Jane App or create a lead source, you confirm that everyone you send to bubbl3 has agreed to receive texts from you, so its contacts can be texted straight away. bubbl3 never texts a contact who opted out, and a workspace set to text only opted-in contacts texts only them.
- Opt-out. Replying STOP opts a contact out at once.
- Quiet hours. No texts from 8:00 PM to 9:00 AM in the contact's own time zone (from the phone's area code). A text due then waits until the morning.
- Pacing. Each line texts at most 15 new contacts an hour and 50 a day (fewer while a new line warms up), and spaces texts 20 to 90 seconds apart. A big import or batch is queued and sent as the limits allow, never dropped.
- First messages. Until a contact replies, a text can't include links, photos or files, phone numbers or email addresses, must be 300 characters or fewer, and at most 3 texts go out.
What Jane App is told when bubbl3 doesn't send
Not available yet.
| Reason | Code | What you see |
|---|---|---|
| A link before the contact replies | pre_reply_link_blocked | Not sent: "Links can't be sent until the contact replies" |
| A photo or file before the contact replies | pre_reply_media_blocked | Not sent: "Photos and files can't be sent until the contact replies" |
| A phone number before the contact replies | pre_reply_phone_blocked | Not sent: "Phone numbers can't be sent until the contact replies" |
| An email address before the contact replies | pre_reply_email_blocked | Not sent: "Email addresses can't be sent until the contact replies" |
| A first message that is too long | pre_reply_too_long | Not sent: "First messages must be 300 characters or fewer" |
| Too many texts without a reply | pre_reply_message_limit | Not sent: "Already sent 3 texts without a reply. Wait for the contact to reply" |
| The same text to too many people today | identical_text_limit | Not sent: "This exact text went to 20 people from this line today" |
| The line is paused after unanswered texts | unanswered_streak_limit | Not sent: "This line is paused after too many unanswered texts" |
| The contact opted out | contact_opted_out | Not sent: "The contact opted out of texts" |
| The workspace texts only opted-in contacts | consent_required | Not sent: "This workspace only texts contacts who opted in" |
| No line can reach the contact | line_unavailable | Not sent: "bubbl3's line for this contact isn't available" |
| Quiet hours | quiet_hours | Held: "Scheduled for 9:00 AM America/Chicago, quiet hours" |
| The line's daily limit | daily_new_contact_cap | Held: "Scheduled for Oct 15, 9:00 AM America/Chicago: today's limit for this line is reached" |
| The line's hourly limit of new contacts | hourly_new_contact_cap | Held: "Scheduled for 2:00 PM America/Chicago: this hour's limit of new contacts for this line is reached" |
The numbers are the default limits; a line's own limits change them. bubbl3's other checks (no phone number, a number that doesn't match) have their own plain reasons.
Limits and known gaps
Not built yet.
Troubleshooting
Contact bubbl3 support if you'd like to be told when it's ready.